In our FAQ you can find the most frequent questions to our customer care.

What is the correct use of Home Fragrance Diffuser?

In order to use the Diffuser you only need to remove the cap and insert all the reeds into the bottle. Remember to turn the reeds upside down once or twice a week.

Diffusore istruzioni

Which is the duration of the Home Fragrance Diffuser?

Fragrance Diffusers in 250 ml size last about two months while Diffusers in 500 ml size are exactly twice as lasting. The duration of the fragrance is strictly connected to the main features of the space. If there are heat sources or air flows in the room, the fragrance will evaporate faster. For this reason we strongly suggest to buy together with the diffuser also its refill, so that the level of the fragrance is always above half of the bottle and you will have the best diffusion for your space.

diffusore ricarica

What is the use of reeds?

Rattan reeds are used to diffuse the fragrance uniformly in the air. If you reverse the reeds the fragrance will persist in the room. Turning the reeds upside down increases the diffusion of the fragrance as well as its consumption. For the best duration or the product we suggest to do it maximum twice a week.

Diffusore in opera

What happens if the fragrance in the diffuser is changing its colour?

Fragrances by Officina delle Essenze are made of natural raw materials without any pigment; therefore they may change their tone according to how much light they are exposed to. They may also have a light sediment on the bottom of the bottle. These changes, anyway, do not affect the quality and efficacy of the product, but they testimony the genuineness and the preciousness of the essential oils.

What is the correct use of the Room Perfume Gun?

The nebulization has to be directed towards the ceiling, being careful not to vaporize on fabrics, walls and furniture, and repeat the operation in various parts of the room.

Profumo spray istruzioni

What is the difference between Home Fragrance Diffuser and Room Perfume Gun?

The latter releases a greater amount of fragrance in the air and allows to measure out the intensity of perfume in the room.

How long is the effect of a Perfume Gun?

It covers an immediate and constant effect throughout five hours. The duration of the scented effect raises up to 24 and even 48 hours if you use the Perfume Gun every day.

Does Perfume Guns stain?

Each Perfum Gun has a high concentration of fragrance, which is required to scent very large spaces. Therefore they cannot be used on fabrics, walls and furniture. Otherwise these surfaces will be stained indelibly.

Payment terms and security

Purchases on Officina delle Essenze portal are completely secure and risk-free. All information is transferred encrypted through an SSL certificate and HTTPS protocol. After your registration on our web site you can pay by:

  • Credit Card (VISA or Mastercard) through Banca Sella circuit
  • Wire transfer
  • PayPal

Wire transfer

If you pay by wire transfer, your order will be considered accepted only after the confirm of the payment by Banca Sella. The products are packed and shipped by express courier within 24 hours. Payments through wire transfer should be done no later than 3 days from the online orders. After this period the orders will be automatically cancelled. The payment description has to indicate the order number of the purchase that you either will see on the screen after the payment or you can find on the automatic summary mail that you will receive from Officina delle Essenze web site.

The wire transfer should be addressed to:

Officina delle Essenze srl
IBAN: IT16C0326803204052354991860

Credit card

For credit card payments Officina delle Essenze uses the Banca Sella circuit protected by SSL certificate. Once you have authorized the amount during the completion of your order and completed the transaction, Officina delle Essenze will pack and send the products through express courier within 24 hours.

Online payment using your credit card is completely risk free. The information relating to payment is encrypted during transmission and managed directly by Banca Sella. Under no circumstance will Officina delle Essenze be informed of your credit card number nor will it process or keep the information provided on its own systems. Officina delle Essenze will only receive notification of the positive outcome of the transaction. All information is transferred encrypted through an SSL (Secure Socket Layer) certificate directly to Banca Sella web site, a bank circuit that guarantees maximum security.

If Officina delle Essenze should cancel the order, the transaction will be cancelled as well and then we will proceed to refund the amount you have paid. Refunds will be made without undue delay but in no case Officina delle Essenze shall be liable for any delay depending on the bank circuit.


Once payment through PayPal is completed, you will be redirected to the PayPal website where you can access your account by entering your personal e-mail address and password. By choosing to pay through PayPal, the amount is debited directly from the designated credit card (Visa, MasterCard) or through your account.

After you have authorized the amount during the completion of your online order and completed the transaction, the products are packed and dispatched by express courier within 24 hours.

In the event of a cancellation, the amount will be refunded to your PayPal account.

What are the delivery prices?

Delivery cost is 8,00 euro within Italy and free standard shipping is from 29,00 euro of purchased items. Delivery cost abroad varies from 20,00 euro (free standard shipping from 150,00 euro of purchased items) to 45,00 euro (free standard shipping from 250,00 of purchased items) to most EU countries.

How long will my delivery take?

Officina delle Essenze has chosen UPS as express courier. Delivery time is 1/2 working days within Italy, 1/5 working days to EU countries. In no case Officina delle essenze shall be liable for any delay caused by the express courier.

What do I have to check on receipt of my order?

On receipt of the order the Client has to check carefully that

  • The packaging has not been damaged or otherwise altered and that the tamper security label is intact;
  • The number of delivered pieces matches the amount indicated on the shipping note.

If the packaging has been damaged or altered, the Client must immediately contest the delivery by inserting the clause “Reservation for… (indicate the motivation)” on the delivery note received by the courier and by taking a picture of the parcel. If the products inside the parcel are damaged, the Client must report it to Officina delle Essenze within and not later than 3 days from the day of delivery. Only in this way Officina delle Essenze will proceed to substitute the damaged products.

What happens if my order returns to Officina delle Essenze?

In case the products are returned to Officina delle Essenze for any reason caused by the Client’s negligence (e.g. absence of the Client on receipt), a new shipping will be made only by advance payment (by wire transfer, credit card or PayPal) of the new order plus the expenses incurred in storing the products at the local courier branch (approximately 15,00 euro).

What is the right to withdrawal?

The right to withdrawal is ruled by the Italian Law. The Client – only a natural person, not a legal person or a company with VAT number – has the right to withdrawal from an order by sending a registered letter within and not later than 10 days from the day of receipt of the goods.

How can I exercise the right to withdrawal?

The Client must send back the products sealed and in their original packaging (including packing material, docs, manuals, etc). The redelivery of the products to Officina delle Essenze is on the Client’s responsibility. In no case Officina delle Essenze shall be liable for theft/loss of the goods.

How can I redeliver the goods?

The products must be sent back to Officina delle Essenze within and not later than 14 days from the day of receipt. The Client must send together with the products the authorization form that Officina delle Essenze will provide. The amount to be reimbursed will be credited onto the same method of payment used by the Customer at the time of purchase (credit card, wire transfer or PayPal) within 14 days from the receipt. In case of damages to the original packaging the refund will be reduced accordingly.

When can I lose my right to withdrawal?

The Client loses totally his/her right to withdrawal if Officina delle Essenze verifies that:

  • The products show sign of use, even if partial (fragrance and/or reeds);
  • The original packaging and/or the internal packing material is missing;
  • The products elements (for example the flyer) are lacking;
  • The damages to the products were not caused by the shipment.

In any of the cases listed above Officina delle Essenze will send back the products and charge the delivery cost to the Client.



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